Legal
Privacy Policy
Last updated: April 1, 2026. This policy describes how Sammed Technosol collects, uses, and protects your data when you use SamTechy.
Information We Collect
- Account Information: When you create an account, we collect your name, email address, phone number, and organization details.
- Service Data: Ticket details, machine records, service photos, and operational data you create while using SamTechy.
- Device Information: Device type, operating system, app version, and push notification tokens for delivering alerts.
- Usage Analytics: Feature usage patterns, session duration, and interaction data to improve our platform.
How We Use Your Information
- Providing and maintaining the SamTechy service, including ticket management, notifications, and analytics.
- Authenticating users and maintaining session security across all platforms.
- Sending push notifications for ticket updates, assignments, and system alerts.
- Generating analytics dashboards and exportable reports for your organization.
- Improving our platform based on aggregate usage patterns (never individual behavior).
- Communicating important product updates and security notices.
Data Storage & Security
- All data is stored on secure cloud infrastructure with encryption at rest and in transit.
- Organization-level data isolation ensures no organization can access another's data.
- Biometric authentication data is processed locally on your device and never transmitted to our servers.
- Session tokens expire after 2 hours of inactivity, requiring re-authentication.
- We conduct regular security audits and vulnerability assessments.
Data Sharing
- We do not sell, rent, or trade your personal information to third parties.
- Data is shared only within your organization based on role-based access controls.
- We may share data with service providers (cloud hosting, push notification services) under strict data processing agreements.
- We may disclose data if required by law or to protect our legal rights.
Your Rights
- Access: Request a copy of your personal data stored in SamTechy.
- Correction: Update or correct inaccurate personal information.
- Deletion: Request deletion of your account and associated data.
- Export: Export your organization's data in standard formats (Excel, PDF).
- Opt-out: Disable non-essential notifications and analytics collection.
Contact Us
- For privacy-related inquiries, contact us at sammedtechno@gmail.com or call +91 8619690342.
- Sammed Technosol, Kota, Rajasthan, India.