SamTechy Documentation
Everything you need to set up, configure, and get the most out of SamTechy for your organization.
Getting Started
Quick Start Guide
Set up your organization, invite your team, and create your first ticket in under 10 minutes.
Organization Setup
Configure your org settings, regions, machine models, and service parameters.
Team Onboarding
Add admins, engineers, dealers, and customers. Assign roles and set permissions.
Core Modules
Ticket Management
Create, assign, track, and close service tickets. Priority levels, photo uploads, and full audit trails.
Machine Tracking
Register machines with model, serial number, warranty, and ownership. Track full service history.
Analytics & Reports
Real-time dashboards, engineer scorecards, expense breakdowns, and exportable reports.
Expense Management
Submit, categorize, and approve field expenses with photo evidence and audit trails.
AMC & Rewards
Configure maintenance contracts and multi-tier reward schemes for engineers.
Referral System
Structured referral workflow with approval chains and auto-ticket generation.
Platform & Security
Push Notifications
Configure notification preferences, channels, and delivery for your team.
Authentication & Security
Email/password, phone, OTP, biometric login methods. Session management and data isolation.
Cross-Platform Guide
Platform-specific features and setup guides for Android, iOS, Windows, and Web.