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GDPR Compliance

Last updated: April 1, 2026. How SamTechy complies with the General Data Protection Regulation and protects your data rights.

Our Commitment to Data Protection

  • Sammed Technosol is committed to protecting the personal data of all SamTechy users in accordance with the General Data Protection Regulation (GDPR) and applicable Indian data protection laws.
  • This page outlines your rights and our obligations regarding data processing.

Lawful Basis for Processing

  • Contractual Necessity: Processing required to provide the SamTechy service (account management, ticket processing, notifications).
  • Legitimate Interest: Analytics and platform improvements based on anonymized usage patterns.
  • Consent: Marketing communications and optional analytics (you can opt out at any time).
  • Legal Obligation: Data retention required by applicable laws and regulations.

Your Rights Under GDPR

  • Right to Access (Art. 15): Request a complete copy of all personal data we hold about you.
  • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
  • Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
  • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
  • Right to Object (Art. 21): Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.

Data Processing Activities

  • User Account Data: Name, email, phone number — processed for authentication and communication.
  • Service Data: Tickets, machine records, photos — processed to deliver the core service.
  • Usage Analytics: Anonymized interaction data — processed for platform improvement.
  • Push Notification Tokens: Device tokens — processed to deliver real-time notifications.

Data Retention

  • Active account data is retained for the duration of your account's existence.
  • Upon account deletion, personal data is permanently erased within 30 days.
  • Anonymized analytics data may be retained indefinitely as it cannot identify individuals.
  • Backup data is purged according to our 90-day backup rotation schedule.

International Data Transfers

  • SamTechy's primary data processing occurs on cloud infrastructure that may span multiple regions.
  • We ensure all international transfers comply with GDPR requirements through standard contractual clauses.
  • Firebase services (Google) process data under Google's Data Processing Terms which include GDPR-compliant safeguards.

Data Protection Officer

  • For GDPR-related requests, exercising your rights, or data protection inquiries:
  • Email: sammedtechno@gmail.com
  • Phone: +91 8619690342
  • Address: Sammed Technosol, Kota, Rajasthan, India
  • We will respond to all GDPR requests within 30 days.