Machine Service
Management System
An enterprise-grade platform connecting Admins, Engineers, Dealers & Customers through role-specific dashboards — replacing spreadsheets with real-time digital operations.
What is SamTechy?
SamTechy is an enterprise-grade Machine Service Management System designed for organizations that manage field service operations for technical equipment — particularly laboratory analyzers and medical machines.
The Problem We Solve
- No real-time visibility into field service operations
- Service tickets tracked manually via calls and WhatsApp
- Engineer performance and expenses are hard to monitor
- Customers have no self-service portal to raise or track issues
- AMC contracts and machine warranties tracked in spreadsheets
- No centralized data for analytics and decision making
Key Value Propositions
- One Platform, Every Role— Admin, Engineer, Dealer, and Customer all get tailored dashboards
- Real-Time Tracking— Live ticket updates, push notifications, instant status changes
- Zero IT Setup— Cloud-based, no servers to manage, live within a day
- Cross-Platform— Works on Android, iOS, Windows Desktop, and Web
- Offline Ready— Local caching ensures the app works even without internet
Features at a Glance
Ticket Management
Create, assign, track, and close service tickets with priority levels, photo uploads, timelines, and automatic engineer notifications.
Multi-Role Access
4 distinct roles (Admin, Engineer, Dealer, Customer) each with tailored dashboards, permissions, and workflows.
Machine Tracking
Complete digital record of every machine — model, serial number, warranty status, ownership type, and full service history.
Analytics & Reports
Real-time dashboards with engineer performance, ticket trends, revenue analytics, and exportable reports (Excel & PDF).
Push Notifications
Instant alerts for ticket assignments, status changes, and team updates via cloud messaging.
Enterprise Security
Biometric auth, encrypted storage, 2-hour session timeout, org-level data isolation, and license key validation.
Expense Management
Engineers submit categorized expenses with photo evidence. Admins approve/reject with full audit trail.
AMC & Rewards
Manage Annual Maintenance Contracts with validity tracking, and incentivize engineers with multi-tier reward schemes.
Interconnected Data
Every user sees relevant linked data — machines under a dealer, clients under an engineer — for 360-degree visibility.
Desktop & Mobile
Full-featured desktop UI with expandable sidebar, data tables, and responsive cards. Mobile-first with adaptive design.
Role-Based Access Control
Every role gets a dedicated, permission-scoped experience tailored to their workflow.
Admin
Organization owner
- Full control over their org
- Manage engineers, clients, dealers
- Approve expenses & referrals
- View analytics & reports
Engineer
Field service staff
- Receive ticket assignments
- Update status with photos & notes
- Submit expenses
- Track personal performance
Dealer
Sales & distribution partner
- Manage assigned clients
- Create tickets on behalf of clients
- Onboard new clients
- Monitor ticket resolution
Customer
End user / client
- Raise service requests
- Track ticket status in real-time
- View machine service history
- Receive push notifications
Detailed Features & Functions
Interconnected Data & 360-Degree Visibility
Every machine is linked to a client, dealer, and full service history. Navigate from dealer to clients, from clients to machines, and from machines to service tickets — and vice versa.
Dealer View
See every client, machine, and open/pending tickets under a dealer.
Client View
All machines, managing dealer, and complete ticket history.
Machine View
Owner, dealer, warranty status, and full service timeline.
Ticket View
Linked machine, client, dealer, and assigned engineer.
Smart Ticket Management
End-to-end service request management from creation to closure with full audit trails.
Ticket Lifecycle
Key Capabilities
- Priority levels: Normal and Urgent with visual indicators
- Photo upload with auto compression
- Detailed timeline with timestamps
- Multi-visit tracking for complex cases
- Filter by status, priority, date, engineer, or client
User Flow
- 1Customer or Dealer raises a service request
- 2Admin receives notification and assigns an engineer
- 3Engineer visits site, updates status with photos
- 4On completion, engineer submits service report
- 5Admin reviews and closes the ticket
- 6Customer receives closure notification
Machine Tracking & Management
Machine Categories
- Biochemistry Analyzers
- CBC (Complete Blood Count) Machines
- Hormone Analyzers
- Other Laboratory Equipment
Machine Record Fields
- Model — Linked to machine model master catalogue
- Serial Number — Unique identifier for each unit
- Ownership Type — Owned, Rental, or AMC-covered
- Warranty Status — Active/expired with dates
- Installation Date & Assigned Client
- Full service history log
Analytics & Reporting
Overview Tab
High-level KPIs: total tickets, avg resolution time, active machines
Engineers Tab
Per-engineer metrics: tickets handled, avg completion time, expenses
Expenses Tab
Spend breakdown by category, approval rates, month-over-month trends
Export Options
Excel (.xlsx) & PDF with date range filtering and role-based scoping
Push Notifications
- New ticket created — Admin and assigned engineer notified
- Ticket status changed — All stakeholders receive instant updates
- Engineer dispatched — Customer notified with engineer details
- Expense submitted — Admin alerted for approval
- Referral created — Admin notified for review
- Background processing ensures delivery even when app is closed
Role-Specific Deep Dives
Authentication & Access Control
Email/Password
Encrypted credential storage
Phone + Password
For dealers and customers
4-digit OTP
Email verification for customers
Biometric Auth
Fingerprint, Face ID, Windows Hello
Auto-Login
Biometric verification for returning users
Expense Management
Expense Categories
Approval Workflow
- 1Engineer submits expense with amount, category, date & photo
- 2Expense enters 'Pending' — admin notified
- 3Admin reviews and Approves or Rejects with remarks
- 4Engineer sees updated status in expense history
- 5All expenses feed into analytics dashboard
AMC Contracts & Reward Schemes
Annual Maintenance Contracts
Configure AMC schemes tied to specific machine models. Track validity (active, expired, pending renewal), collection amounts, and included services.
Engineer Reward Schemes
- Multi-tier reward structure based on ticket completion
- Threshold-based rewards (e.g., bonus after 50 installations)
- Per-installation fixed amount rewards
- Configurable validity windows with start/end dates
- Max expense ratio caps to balance incentives
Referral Management System
Referral Flow
- 1Dealer or Engineer creates a referral with details
- 2Admin receives notification and reviews
- 3Admin approves or rejects with a reason
- 4On approval, a service ticket is auto-created
- 5Referral links to generated ticket & any reward
Referral Statuses
Desktop & Cross-Platform
Desktop Features
- Expandable sidebar navigation with hover-activated expansion
- Full-width data tables with sorting, pagination, and search
- Statistics cards with interactive hover effects
- Breadcrumb navigation for deep page hierarchies
- Keyboard-friendly tab-based section organization
- Responsive layout adapts between mobile, tablet, and desktop
Supported Platforms
One Platform, Every Role.
SamTechy — Machine Service Management System
Developed by Sammed Technosol
Cross-Platform: Android | iOS | Windows | Web — Version 2.0